Our customers’ satisfaction is a priority
The TSplus Marketing team is frequently studying its customers satisfaction, willing to provide the best Remote Desktop service on the market.
The results of the last customers survey, opened in June 2015, highlight several significant trends: according to the type of Editions, the connections modes or the use of TSplus additional services such as the technical support and the online documentation. Until the end of June 2016, date of its closure, this survey has been carried out among 170 customers.
- The most popular TSplus license was the Enterprise Edition, contracted by 38% of the respondents : it gives an access to all the features included in our software, from the remote desktop service to the HTML5 portal, together with the Universal printer and the load balancing for a unlimited number of users. It was closely followed by the Mobile web Edition at 28%.
- More than half of the applications published with TSplus were Microsoft applications (53%)
- TSplus is mainly run on computers (97%), using eather the RDP connection or the Remoteapp mode.
- Most of our customers were satisfied by our Support Service and the quality of the online technical documentation.
The conclusion of this survey is obvious : we have succeeded to fulfill our customers’ expectations and we have many opportunities to exceed it in the future. Many points can be still developed, such as the informative content published on the web site, the animation of TSplus forum and globally our communication with TSplus clients. Also, TSplus will get more and more accessible to tablets’ users.
This is why the Group TSplus has worked deeply on its Marketing strategy and is now using intense communication on the social networks in order to offer you quality content, a strong customer relationship and the latest company news. We want that our clients and partners stay aware of the corporate strategy and the product innovations. In the meantime, a strong effort is done to provide you with the best technical support.
Soon, another Customer Survey will be launched, in order to know if our investment have paid and to define our next challenges. Thank you for taking the time to share your opinion with us.
TSplus is the best Citrix alternative. Thousands of customers already trust us. All the respondants of the previous campaign have been listed in our reference catalog.